In preparation for BSeC ’09, I had a briefing earlier this week with Lior Arussy, author of Excellence Every Day and a featured keynoter at the conference.
I wrote earlier in this blog about how much hope I took from this book, seeing in it a truly inspirational message in our troubled economic times.
Now it’s your turn to help light a candle in the darkness. The author is interested in gearing his remarks to the content industry. You can help by either posting a comment here or filing a story at the Excellence Every Day web site.
Ever since reading the book, my co-chairs and I have been tossing around examples of excellence that we’ve witnessed in our daily lives. Stories about how people can and do go out of their way to delight their customers.
When’s the last time you yourself were “delighted” during an information seeking experience? What content provider made you feel warm in your heart? Help shed some light on how good a user experience can be.
What the heck, you can even pat yourself on the back by sharing something that your own company did to delight your users.
Please comment here.